Frequently Asked Questions
General Party Hire Questions:
1. How does your party hire service work in Sydney?
Our party hire process is super simple. Once you book your items, we’ll confirm the best drop-off time with you—often a day before your event to give you extra time to set up (unless you’re at a venue with tight timing). After the event, we collect the items the next day, inspect them, and refund your bond accordingly.
2. What party hire items can I rent from VivaVibe Events?
We offer a wide range of stylish party hire equipment including light-up numbers, cocktail bars, stools, glow furniture, tables, LED lights, and more. Whether you’re throwing a birthday, engagement, or themed party, we’ve got you covered.
3. How far in advance should I book my party equipment in Sydney?
We recommend booking at least 2–3 weeks in advance to secure your preferred items and date—especially during peak seasons. However, we can sometimes accommodate last-minute bookings depending on availability.
4. Can I hire party items for a single day or weekend only?
Yes, you can hire items for just one day, overnight, or across a weekend. We’re flexible with hire periods and will work with your schedule to ensure a smooth event experience.
5. Is a bond required when booking with VivaVibe Events?
Yes, a refundable bond is required with all bookings. The amount depends on your selected items and is returned after the collection and inspection of our equipment, provided everything is in good condition.
Delivery, Set-up and Pickup:
6. Do you deliver party hire items across all areas of Sydney?
Absolutely! We deliver across all areas of Sydney, including North Sydney, Western Sydney, and the Inner West. We also cover Wollongong and surrounding areas. Not sure if we deliver to your area? Get in touch!
7. Do you offer same-day delivery or emergency party hire?
In some cases, yes! If you have a last-minute event or need urgent party hire in Sydney, contact us directly—we’ll do our best to make it happen if stock and delivery slots are available.
8. Can you set up the party equipment for us?
Most of our items are easy to set up yourself, but we’re happy to assist with set-up upon request, especially for larger items like bars and light-up letters. Just mention it when booking and we’ll arrange it.
9.What time do you usually drop off and pick up the hire items?
Drop-off is typically scheduled a day before your event (except for venue bookings), and pick-up happens the following day. We’ll work with you to set times that suit your availability and access requirements.
10. Do you deliver to venues, backyards, or public spaces in Sydney?
Yes! We deliver to private homes, venues, and even public event spaces (permits may be required for public locations). Let us know your setup location when booking and we’ll handle the rest.
Bookings, Payments & Changes:
11. How do I make a booking with Viva Vibe Events?
You can book directly through our website by submitting a quote request or by contacting us via phone or Instagram. Once we confirm availability, we’ll send you an invoice and booking details to lock everything in.
12. Can I change my order after booking?
Yes—if you need to change or swap items, just let us know as early as possible. Changes are subject to availability, but we’ll do our best to accommodate your needs.
13. What payment methods do you accept for party hire?
We accept bank transfers and other common payment options (PayID, PayPal, or credit card on request). Full payment must be received before delivery.
14. How much is the bond and when is it refunded?
Bond amounts vary depending on your order. After we collect and inspect the returned items, your bond is refunded within 2–5 business days, assuming there’s no damage or missing items.
15. What is your cancellation or refund policy?
Our cancellation and postponement policy is based on how close to the event your booking is cancelled. All changes incur a $50 processing fee. Cancellations made more than 30 days before the event are eligible for a full refund or credit (less the fee). Between 14–30 days prior, you’ll receive a full credit note; 7–14 days prior, an 80% credit note applies. Unfortunately, cancellations within 7 days of the event, or on the day itself, are not eligible for refunds or credits.
Customisation and Packages
16. Can I customise a hire package to suit my party theme?
Absolutely! All our packages are fully customisable. Whether you want to match a theme, colour palette, or vibe—we’ll work with you to build a package that suits your style and budget.
17. What’s included in your event hire packages?
Each package includes a mix of our most popular items—like light-up numbers, cocktail tables, stools, lights, and glow sticks. We tailor every package to your event size, style, and budget.
18. Can I swap items in a package if something doesn’t suit my event?
Yes! You can absolutely swap or add items if the one you need is available. We’re super flexible and want to make sure you get exactly what you need for your event.
19. Do you offer party planning or styling help with your hire?
While we’re not full event planners, we’re happy to offer styling advice based on your chosen theme. Need help choosing items that work together? Just ask—we’ve styled plenty of epic events.
Popular Product FAQS
20. Are the light-up numbers safe for outdoor use?
Yes, our light-up numbers are safe for both indoor and outdoor use. They’re weather-resistant and built to stand securely on most flat surfaces—just keep them sheltered in any rain.
21. What size are your light up cocktail tables and how many guests do they suit?
Our light up cocktail tables are practical but stylish, suiting any form of event. Each table comfortably seating 3 people
22. Do you provide extension cords or power sources for your lighting?
We provide extension cords with all lighting-related items, and we’ll make sure you have what you need for setup. If you’re unsure about power access, just let us know and we’ll plan accordingly.
23. Are your stools and tables suitable for indoor and outdoor use?
Yes—our furniture is designed for versatility. All stools and tables are durable and suitable for both indoor and outdoor events, whether it’s a backyard party or a formal venue.
Locations & Service Areas
24. Which suburbs in Sydney do you deliver to?
We deliver to suburbs all across Sydney including Campbelltown, Parramatta, Bondi, the Inner West, North Sydney, and everywhere in between. We also service Wollongong and surrounding areas.
25. Do you deliver party hire items outside of Sydney (e.g., Wollongong or Central Coast)?
Yes, we deliver to Wollongong and may be able to travel further on request. If you’re unsure whether we deliver to your area, just contact us—we’ll let you know what’s possible.
Events & Social Media
26. Do you have photos of past events I can view?
Yes! Check out our Instagram page @vivavibeevents to see real examples of our event setups and happy customers.
27. Can I tag Viva Vibe Events on Instagram or TikTok after my event?
Absolutely—we love seeing and sharing your event content! Tag us on Instagram or TikTok @vivavibeevents and we might feature your setup on our page.